Eligible items may be returned within 30 days after confirmed delivery. Contact us before sending anything back so we can confirm eligibility and provide return instructions.
Return eligibility
An item must be unworn, unused, unwashed, and in its original condition with tags and packaging when applicable. Include the order number or other proof of purchase. Items showing wear, washing, alteration, odor, damage after delivery, or missing components may be rejected.
Non-returnable items
Gift cards, customized or personalized goods, final-sale items clearly identified before purchase, and items that cannot be resold for health or hygiene reasons are not returnable unless defective or required by applicable law.
Return shipping
Customers are responsible for return shipping costs for preference, fit, or size returns. Cleveland Underground will provide a remedy for a verified wrong, damaged, or defective item. Original shipping charges are non-refundable unless the order was incorrect or applicable law requires otherwise. Use a trackable service; we are not responsible for a return lost before receipt.
Refunds
We inspect returns after delivery. Approved refunds are sent to the original payment method through Shopify. Bank and payment-provider processing times vary and may take 5–10 business days after approval. If an approved refund does not appear after that period, contact your payment provider and then contact us.
Exchanges and cancellations
For the fastest size or style change, request a return and place a new order after the return is approved. Contact us immediately to request cancellation; an order cannot be canceled once fulfillment has begun.
Start a return
Email support@cleunderground.com with your order number, the item, and the reason for the request. For a damaged or incorrect order, include clear photos. Returns sent without authorization may be refused. The mailing address is not a walk-in store or an automatic return destination.